Refunds & cancellation

• Monthly hosting: request a full refund within 5 calendar days of the charge.
• Annual hosting: request a full refund within 15 calendar days of the charge.

These windows apply to both the first payment and renewals. You do not need to justify your decision. Email support@zitda.io from your account or billing email with the order number.

Outside these windows, unused time is not automatically refunded or prorated. Contact us about duplicate or incorrect charges, a service we could not deliver, or exceptional circumstances; we will review the issue fairly. Your rights under applicable consumer law and Lemon Squeezy's buyer terms remain unaffected.

Cancel through Plan & billing in Zitda Cloud, using the subscription-management link, or email us for help. Cancellation stops future renewals. Your workspace remains available through the end of the period you have already paid for.

A full refund ends the refunded hosting service when the refund is processed and cancels its future renewals. We confirm the affected workspace and end date with you. A refund request alone does not delete your workspace.

Keep an independent copy of important data while your workspace is active. Under the paid-hosting policy, after hosting ends your workspace stops running and its data is retained for 30 days. Contact support@zitda.io during that period to arrange resumption or recovery; the retention period is not free active hosting.

After the recovery window, workspace content is deleted from active storage. Residual backup copies, where present, are deleted within 60 days after hosting ends and are not available for routine recovery. Billing, security, and legal records may be retained separately where needed.

Explicitly choosing permanent workspace deletion is different from cancelling a subscription. It can end recovery immediately. Read the deletion confirmation and keep your own copy first. Cancelling Cloud does not delete independent local copies on your computer.

Lemon Squeezy handles hosting payments as merchant of record. Approved refunds go through the original payment provider; the time until they appear depends on the payment method and bank. We do not deduct our payment-processing fee from a full refund.

AI-provider charges are separate and follow that provider's terms. Separately arranged priority support and custom work follow the written agreement accepted before service starts. Remote Access usage charging is not enabled in this hosting offer.