Talk to us.

support@zitda.io

We aim to reply within 2 business days, Monday–Friday, Hong Kong time, excluding public holidays. This is a response target, not a guaranteed resolution time or a 24-hour emergency service.

Include your account email, workspace name, what happened, and any relevant error message. For billing, include the order or invoice number. Do not send passwords, API keys, payment-card details, or private workspace content unless we have agreed a secure way to share it.

Standard asynchronous support is included with paid Cloud hosting. Local users and beta users without a paid subscription can also email us; assistance is provided as capacity allows.

Optional priority support is USD 200 per month per customer account, for Local or Cloud. Email us to arrange it. We agree the scope, hours, and response target in writing before it starts. It is billed monthly and is separate from hosting.

Custom app development, integrations, and on-site work are quoted separately.

Use the same address for refunds, cancellation help, data requests, or security concerns. Send billing and data requests from your account email so we can verify ownership. We will not cancel or disclose another person's workspace based only on a request from an unrelated address.