- Can I cancel or request a refund?
- When paid hosting opens, cancel at any time to stop renewal; access continues to the end of your paid period. Full hosting refunds are available within 5 days of a monthly charge or 15 days of an annual charge, including renewals. Email support@zitda.io.
- Is Local the complete Zitda?
- Yes. Apps, conversations, knowledge, and files belong in your local workspace. Cloud adds hosting, so you can open it without keeping your own computer on.
- What does $25/month cover?
- One private hosted workspace with hosting, maintenance, and standard asynchronous support. Your apps live together inside it. Each hosted workspace is priced separately; multiple workspaces share your account's subscription. AI access and usage are separate.
- Can I pay annually?
- The annual hosting price is $250 USD per workspace, paid upfront for one year. That saves $50 compared with twelve monthly payments. Annual subscriptions will be available when paid hosting opens.
- Is priority support another plan?
- It is an optional $200 USD/month service per customer account for local or cloud use, arranged with our team. We agree the support scope and response target before it starts. Priority support is billed monthly. Custom app development and on-site work are quoted separately.
- What can I use during the beta?
- You can sign up for a Cloud account. Hosted workspaces currently require access from our team. Paid subscriptions are not open yet. Scheduled background work, team invitations, and managed backup recovery are not included yet. Billing begins only when you choose a paid subscription.